Premium will not work

[wenewman]

Since I moved to iPhone 6 my premium account will not work. It says that I am paid.

[kbrooksc]

Hi there,

What sort of issues are you having ?

[wenewman]

I am paying for premium but it says free under accounts. When I try to upgrade I receive a notification saying I already have an account paid through October 25th

[XxRareFxX · Accepted solution]

Have you tried signing out of your account? If that doesn't do the trick, try a fresh install.

[kbrooksc]

Yes - follow the steps that @XxRareFxX mentioned. If those don't work, you can reach out to the spotify support team - They can be reached through their Twitter Handle @SpotifyCares or through the online contact form.

If you submit the contact form instead of the Twitter Message, make sure to check your inbox and junk folder for an email from Spotify.

 
Cheers!

[wenewman]

I have tried both, neither solve the problem.

[kbrooksc]

Go ahead and use that contact form. The accounts team should be able to help you once a case is opened.