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Premium will not work

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Premium will not work

Since I moved to iPhone 6 my premium account will not work. It says that I am paid.
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Marked as solution

Have you tried signing out of your account? If that doesn't do the trick, try a fresh install.

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6 Replies

Hi there,

 

What sort of issues are you having ?



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I am paying for premium but it says free under accounts. When I try to upgrade I receive a notification saying I already have an account paid through October 25th

Marked as solution

Have you tried signing out of your account? If that doesn't do the trick, try a fresh install.

Yes - follow the steps that @XxRareFxX mentioned. If those don't work, you can reach out to the spotify support team - They can be reached through their Twitter Handle @SpotifyCares or through the online contact form.

If you submit the contact form instead of the Twitter Message, make sure to check your inbox and junk folder for an email from Spotify.

 
Cheers!



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I have tried both, neither solve the problem.

Go ahead and use that contact form. The accounts team should be able to help you once a case is opened. 



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