Premium won't cancel

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Premium won't cancel

user-removed
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My Question or Issue

My Premuim subscription is due to renew in three days.  I do not want it to renew and to be charged again.  However, everytime I try to cancel the subscription I get a message from Spotify "Oops, something went wrong, try again." In the meantime my account continues to show that I have premium.  If I get charged for it on Monday, I am going to be really mad.  This is a rip off!

 

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Bittencourt
Rock Star 21
Rock Star 21

@user-removed wrote:

 

 

My Question or Issue

My Premuim subscription is due to renew in three days.  I do not want it to renew and to be charged again.  However, everytime I try to cancel the subscription I get a message from Spotify "Oops, something went wrong, try again." In the meantime my account continues to show that I have premium.  If I get charged for it on Monday, I am going to be really mad.  This is a rip off!

 



Hi @user-removed, thanks for writing.

 

I'm sorry about that. Could you please try again, this time using different browsers in your computer? Don't forget to clear cache/cookies before.

 

Hope this helps!

 

BittencourtRock Star 21
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

1 Reply
Solution!

Bittencourt
Rock Star 21
Rock Star 21

@user-removed wrote:

 

 

My Question or Issue

My Premuim subscription is due to renew in three days.  I do not want it to renew and to be charged again.  However, everytime I try to cancel the subscription I get a message from Spotify "Oops, something went wrong, try again." In the meantime my account continues to show that I have premium.  If I get charged for it on Monday, I am going to be really mad.  This is a rip off!

 



Hi @user-removed, thanks for writing.

 

I'm sorry about that. Could you please try again, this time using different browsers in your computer? Don't forget to clear cache/cookies before.

 

Hope this helps!

 

BittencourtRock Star 21
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

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