Premium won't let me play offline...On family plan

[awkbirb]

Hi all!
I have a spotify family plan with myself and three other members. I have two issues with my accout. First and foremost being that it keeps kicking me out of using offline mode- saying that I can only use 3 devices at a time. Which is only absurd because I'm the primary account owner and sole payer for the family plan. Is there a way to make note that I'm the primary account owner?
Also, my brother never uses his portion of the account. Is there a way to change my subscription so that I don't have this issue?

Thanks!

[osornios]

Hey @awkbirb,

If all members use the same login information in their devices, your music will cutoff like it has been happening to you.

Each family member has to have a separate username and password. So the first step is to create new accounts for each new member (if they haven't already).

I suggest creating it with an email address (not the one used for Facebook, if possible), since they'll be able to pick a Spotify username / password. Using Facebook will not let you do that, and that sometimes causes problems.

Each member will now have a Free account, so the next step is for them to join your Family plan through your account (You're the one who pays, so you'll be the Family Admin).

Send by yourself the link generated through INVITE MEMBER BY LINK, instead of letting the system send the mail.

Let them accept the invite logged in with their own username, and you'll be set. Each will be able to listen to music at the same time, and will have separate libraries, playlists and friends.