Premium won't work on my phone

[Rbanks97]

Bought premium and it won't work on my phone logged out and back in. Updated and restored spotify still won't work. HELP!

[MattSuda]

Sorry for the trouble! Premium usually activates instantly. There seems to be a delay right now.

Please be patient and try to log out and back in a few times every once in a while to see if it has activated.

You can also contact support:

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

You can also tweet to @SpotifyCares on Twitter for help.

[Rbanks97]

I replied to the no reply. All they said is look at the community board for help which I did and it hasn't resolved anything. I said that in my reply email

[MattSuda]

There seems to be a delay right now because there is a larger than normal backlog of payments to process.

Please be patient and try to log out and back in a few times every once in a while to see if it has activated.

Things should be fixed within the next few hours.

[user-removed]

Mine isn't working either. Feels like we just got hustled

[MattSuda]

@user-removed 

You didn't get hustled. This problem is only temporary and you should have premium within several hours. 

[user-removed]

Finally got it but it did take several hours without premuim which I paid for.. Do you think any of the people that experienced that will get a extra day of their subscription? Or something that make up for that. It's only fair since we paid for a service we didn't receive till hours later.

[MattSuda]

@user-removed 

Sorry, but I don't know the answer to that.

I think you should contact the support team and ask them. They will be able to let you know if you can get an extra day or not. I know I keep telling everyone to contact support, but for most of these payment related problems, they are the best people to contact. 

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

You can also tweet to @SpotifyCares on Twitter for help.

[Rbanks97]

Its still not working 12 hrs later. Contacted support. They replied to check the help center and community board as I did already. I replied per your suggestion even though it was DO not reply. Tried logging out and in every hour. Nothing. I'm A little upset. And from what the board looks like, lots of people are too. I hope they address thi asap. I too kind of feel like we got hustled.

[Rbanks97]

If all contact support is doing is sending out replies to check the community board, they're gonna alienate tons of people.

[MattSuda]

Sorry for the inconvenience.

Premium usually activates instantly 99% of the time.

Today there is a huge backlog the system has to process and it's causing a huge temporary delay.