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Premium working on PS4 but not on my phone

Premium working on PS4 but not on my phone

I have a Spotify Premium account on my ps4. I logged out of my Spotify on my phone, and when I tried logging back in, something went very wrong. My ps4 account is still the same, but my account on my phone is connected to Facebook and has none of my playlists or my recent listening history. It's basically a totally different account, but the log in credentials for both are the same. I don't know how to restore my premium account to my phone. I tried logging in with my email address, with my username (the one on my premium account receipt), and with the 10 digit number from my ps4. They all tell me to use my Facebook login, and then it takes me to the free account. Please help!

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Hey @Fcwaite, welcome to the Community!

 

It does sound like you've got another account. We suggest following these steps to find the log in credentials for the other account.

 

Once you have that info, you can close it following these steps. Keep in mind that you won't be able to close the other account if it's Premium.

 

Let us know how it goes.

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