Premium

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Premium

Jnis
Casual Listener

Ich hab eine 10 euro guthabenkarte auf der spotify seite eingelöst aber kein premium bekommen

8 Replies

Re: Premium

Rising Star 20 A_Musicophile
Rising Star 20

Hallo,

 

Wurde der guthabenkarte zuvor verwendet?

A_MusicophileRising Star 20
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Re: Premium

Jnis
Casual Listener
Nein sie wurde gestern eingelöst

Re: Premium

Moderator
Moderator

Hey @Jnis.

 

Thanks for getting in touch! Hope it's okay if we reply in English.

 

Find out if you have redeemed the card on the wrong account by accident. Perhaps on the account of a family member that was logged in at the time when you tried to redeem the card. Be sure to as well check your cards balance to see if the payment went through or not.

 

If the money hasn't been taken from your card yet, try to subscribe again but this time via an incognito browsing session.

 

Hope it works! Let us know if it doesn't or if you have further questions.

 

Have a nice day.

GuidoModerator
 
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Re: Premium

Jnis
Casual Listener
This is it...

Re: Premium

Jemi
Spotify Legend

Hey @Jnis,

 

Was the issue resolved? Let us know some more details, or if you have any questions. 

 

All the best!

 

JemiModerator
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"Use the force, Harry" - Gandalf

Re: Premium

Jnis
Casual Listener
I have used the code at the right account and it worked i have the money on
the account but i didn't get spotify premium... When I open spotify i still
have the free version... Thats all i know so I cant give more information

Re: Premium

ArtIbnArabi
Newbie

I am not sure why my paid premium for my family is gone while the payment has been taken. Please assist. 

 

A

Highlighted

Re: Premium

malin747
Regular

Have the same problem. Billed a couple of days ago but today were kicked out.

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