Premium

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Premium

PlatanitoStyle
Casual Listener

I would like to know why I took the offer of 3 months for 1, 10 euros and tells me that it will expire, that is 1 month. Since everyone has that offer, of course they don't give it to me ... and it's 3 months that they gave people in their time, which is when I bought the spotify premium. I only notify that I request the remaining 2 months.

5 Replies
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Re: Premium

Rock Star 7
Rock Star 7

Hey, @PlatanitoStyle 
Welcome to Spotify Community and thanks for reaching out here!

Initially, please, check on your account page what is the current Premium plan available on your account and the date of the next billing. 

 

Keep me posted!

 

Kind Regards,

hezorg

hezorgRock Star 7
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Re: Premium

PlatanitoStyle
Casual Listener
I bought the offer of 3 months at the time and in the end it puts me that
expires on 17. and I bought the 3-month offer, which at that time was free,
for the test.
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Re: Premium

Rock Star 7
Rock Star 7

Hey again, @PlatanitoStyle 

Sorry for the delay...

Just in case, had you ever subscribed for Premium before this time or used the same payment method to pay for Premium (even on another account)?

Here is more information about this case:

If you have any other further questions or need more help, let me know! I'd love to help!

Best Regards,
hezorg

hezorgRock Star 7
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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Re: Premium

PlatanitoStyle
Casual Listener
I took the 3-month test plus 1 month paid, so I don't have the 3-month
test, that's why I claim the 3-month test since I've paid 10 for it as I
put it, buy a month and they give you 3 proof
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Re: Premium

Rock Star 7
Rock Star 7

In your situation, I suggest that you contact the Customer Support team to get help with it. Just go on there and choose the best channel for you and explain your issue or doubt. Someone will help you as soon as possible.

The Customer Support team usually replies within 24-48 hours by email.

You can also tweet to @SpotifyCares on Twitter or message Spotify Cares on Facebook.

 

If you have any other further questions or need more help, let me know! I'd love to help!

Best Regards,
hezorg

hezorgRock Star 7
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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