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Hey @Piperdg_,
It is highly unlikely that Spotify has disabled your subscription.
Please check that you have logged in with the right email, or that you have not signed in with a duplicate account. A good way to do this is to:
- Try signing in with Facebook.
- Try using a different common email you own.
- Try using a different username to login.
If you still cannot login to your Premium account:
- Check your subscription page. Your status should be Premium.
- If you're on Premium, try signing out and back into the app.
- If it says Free, check the receipt we send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.
If you have lost full access to the significant account, please refer to the links below to contact a Spotify employee so that he can take a look under the hood.
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Staff / Moderator/ 2 years ago in Social & Random