Premium

[Aishlingoco]

I was paying for Spotify premium every month but then I got a gift card last week for 3 months of Spotify premium as a present and I redeemed it last week and got an email of a receipt and order number but now since yesterday my Spotify isn't working it says my premium is paused cause my last payment was unsuccessful?

[Bittencourt]

Hi @Aishlingoco, welcome to the Spotify Community!

It looks like you have more than one account. 

Your gift card is related to user "aishlingoco". When you click on the link bellow, does it show as Premium or Free? Does the username match?

http://www.spotify.com/account

[Aishlingoco]

Yes it does match my username is Aishlingoco

[Aishlingoco]

This is what comes up

[Bittencourt]

I see. In this case then I suggest you get in touch with the Spotify staff - simply drop them a line on Facebook or by using the contact form. Make sure, if you use the latter, to reply to the automated email you'll receive directing you back to the help pages, even if it's from a no-reply. Support usually gets back within a day or two (Facebook is generally faster).

Hope this was more helpful!

Have a great day,