Premium

[Mariamseif2002]

Plan

Premium

Country

 United States 

Device

Iphone8 

Operating System

(iOS 10

My Question or Issue 

hello! Im trying to cancel my subscription but I don’t know ny username or password. My username is only my first name and when I click forgot password it sends it to my email but with a different account that has a free subscription. I need to unsubscribe now. 

[Billy-J]

Hey @Mariamseif2002, and welcome to the community.

Hope you're doing great! 

I'm sorry to hear this. In that case, I'd recommend checking out this support article for a guide on finding the correct account.

You can also let me know how this goes here 🙂 

[Mariamseif2002]

Hello thank you for your help! Is it possible to transfer my premium account to an account I know the login in for that I already have ?

[Billy-J]

Hey again @Mariamseif2002.

You're very welcome! If you want to transfer your content from an account to another account, Id recommend contacting Customer Support here. 

Have a nice day 🙂