Announcements
The Spotify Stars Program: Celebrating Values Week!

Help Wizard

Step 1

NEXT STEP

Premium

Premium

I am paying for Spotify but it keeps telling me I have to download Premium to play or do anything on it.  What do I do?

 

Reply
8 Replies

Is your account showing as premium on your online overview?

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

How do I see that?

 

Click on the link above and login. There will be a section which says "Subscription Status" which will say what plan you are currently on.

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

It says Im usuing Spotify free but I have been paying $9.99 a month. Why would it stop or change?

 

Normally its caused by a duplicate account. Are you definitely logging in using the correct details? Its amazingly easy to have two completely seperate accounts one with a Spotify username and password and another using your Facebook details. 

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Im sure because I never log out.  How do I get a hold of someone in Spotify to fix this?  

 

Drop them an email using the online contact form and they will be able to check it out for you. 

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Alternatively, if you prefer support via Twitter, please tweet @SpotifyCares.

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Thank you so much!

Suggested posts