Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
I can no longer access my Spotify music through Sonso. ive removed my account and when trying to re add through Manage > Service Settings I get the following message in the dialogue box. "Error There was a problem authroizing the account. Please check your internet connection. Then go back and try again. " Spotify works fine as does all other Sonos music services such as radio etc. All help to resolve much appreciated. I also dont use facebook to sign in
Peter
Spotify Community Mentor and Troubleshooter
Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014
If this post was helpful, please add kudos below!
I have the same problem
same here. Does not work with my sonos system
I'm getting the same message.When I try to log in it wont recognise my account yet spotify plays with no problem through my Mac
I have the same problem cannot connect my Sonos too spotify - they say contact spotify
For what its worth, me too
Submitted a ticket with Sonos...will post up as soon as I hear anything
Thanks for the replies. looks like sonos has no fixed the issue. worth trying again now.
Clear the catch in the browser, it solved the problem for me.
Hi, has anyone figured out the cause of this and a solution to the problem? is the problem from Sonos or Spotify? Sonos giving me the "There was a problem authorizing your account" error while Spotify is giving some vague device password error. Any help would be much appreciated!
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…