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Problem Authorizing the account on Sonos

Problem Authorizing the account on Sonos

I can no longer access my Spotify music through Sonso. ive removed my account and when trying to re add through Manage > Service Settings I get the following message in the dialogue box. "Error There was a problem authroizing the account. Please check your internet connection. Then go back and try again. " Spotify works fine as does all other Sonos music services such as radio etc. All help to resolve much appreciated. I also dont use facebook to sign in

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11 Replies

I would get in touch with Sonos and see what they say. Spotify on Sonos streams via their own servers so the problem is more likely to be on the Sonos side. (Also since it's the weekend any help from Spotify probably won't happen until Monday)

Peter
Spotify Community Mentor and Troubleshooter

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I have the same problem

same here. Does not work with my sonos system

I'm getting the same message.When I try to log in it wont recognise my account yet spotify plays with no problem through my Mac

I have the same problem cannot connect my Sonos too spotify - they say contact spotify

 

For what its worth, me too

Submitted a ticket with Sonos...will post up as soon as I hear anything

Me too.....

Me too!!! We are two adjacent houses having a party and we relied on Sonos/Spotify for our music... What can I say? Huge disappointment, party disaster...

Thanks for the replies. looks like sonos has no fixed the issue. worth trying again now.

Clear the catch in the browser, it solved the problem for me.

Hi, has anyone figured out the cause of this and a solution to the problem?  is the problem from Sonos or Spotify?  Sonos giving me the "There was a problem authorizing your account" error while Spotify is giving some vague device password error.  Any help would be much appreciated!

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