Problem Spotify Family

[Jurgen_Migneaux]

I've been a premium user for a long time and since two months I use spotify family.

Now I'm suddenly a free user!

I've got the receipt that my payment was done.

Can please find the cause of this problem?

[greggyf]

Hi there!

I would recommend directly messaging @SpotifyCares on Twitter with the issue or emailing the team so that they can put this issue right!

Hope it gets sorted soon 🙂