Problem URL Spotify

[gustavorbraz]

Good afternoon,

First, excuse me for my English.

I hired a spotify family plan and I like to listen to music on my job to concentrate, but in my job some URLS with words like (mp3, mp4, games) are not allowed, and recently something has changed in spotify music url now is http://audio-mp3-fa.spotify.com/crossdomain.xml.

The word "mp3" in the URL spotify causes I can not hear music in my job, and this rule can not be changed in the company proxy and has not been changed recently.

There is something that can be done or configurable to go back to work? Until last week was working normally then I believe this url must be new in spotify.

Grateful!

Gustavo Braz.

[osornios]

@gustavorbraz

You should contact customer support through this link:

https://support.spotify.com/contact-spotify-support/

They'll help you out. They take, at the most, 24 hrs to get back to you.

If you get an automated email directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you.