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Hey @Isabellav and welcome to the Community!
This isn't too hard to sort at all, but we do need to get you with the right people to get it done quickly.
I recommend reaching out to Spotify Support. They can be reached through their Twitter Handle @SpotifyCares, Facebook Page Spotify Cares, or through the online contact form.
If you submit the contact form instead of the Twitter or Facebook Message, make sure to check your inbox and junk folder for an email from Spotify.
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