Problem in changing country in settings

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Problem in changing country in settings

mai62l07ma3n0hx
Casual Listener

Plan

Free

Country

 Italy

Device

(Dell)

Operating System

(Windows 10)

 

My Question or Issue

 Hello, I cannot access my Spotify because of error 408: my Country does not match the one in my profile. If i go to the profile to change this, i see that it says UK (no idea why), and I cannot change it to my actual location - italy - as I can only choose between UK and Germany... I've not recently been in either county btw.  

spotify.JPG
3 Replies

Re: Problem in changing country in settings

Rock Star 24
Rock Star 24

Hey @mai62l07ma3n0hx,

 

Thanks for reaching out.

 

Can you try changing your country setting in a different browser? If that doesn't work, give it a try on another device.

 

https://support.spotify.com/account_payment_help/account_basics/how-can-i-change-my-country-setting/


Let me know how it goes :)

MaximRock Star 24
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If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
Highlighted

Re: Problem in changing country in settings

mai62l07ma3n0hx
Casual Listener

Hi, have tried on multiple browsers, and on different devices. Still, the only 2 options I can have, Country-wise, are Germany and UK, and I am in/from neither. 

1 person liked this

Re: Problem in changing country in settings

Rock Star 24
Rock Star 24

Thanks for letting me know.


Are you using a VPN? If not, are you using a work device/computer?

MaximRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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