Problem logging in

[Tugbac]

Hi,
I've been abroad for two years and using Spotify premium there with a card from that country. Now I'm back in Norway and want to use free Spotify for a while. But when I try to log in it says that i can only use my account 14 days abroad. I'm not "abroad" now. What can I do?

[crematedman · Accepted solution]

@Tugbac hey there dude,

the quickest way to contact spotify directly is via here or @SpotifyCares on Facebook or Twitter.

if you let them know as much as you can about your problem - your operating system, spotify version, how you're connecting (i.e. wifi), how long you've had this issue, and the steps you've taken to resolve it - they can have a look on their end and sort this out ASAP ^-^

hope you get a speedy resolution and let me know if you need help with anything else!