Problem to add a member in my plan

[george_sg94]

Hi, I can't add a member in my familiar plan. It says that the information doesn't match but the information that the new member typed is exactly the same I saved in my account. Two months ago I had the same problem. How can I resolve this problem?

[Bittencourt]

Hi, @george_sg94!

Welcome to the Spotify Community, we're glad to see you're part of the band.

Don't worry, our Accounts team can take a closer look at this. You can get in touch with them from any of our social media help sites: @SpotifyCares on Twitter and Spotify Cares on Facebook. Just send them a private message with your account's email address and the email address of the person you'd like to invite to your plan.

You can also use our Contact Form to get email support.

Don't hesitate to drop us a message if you need us again.