Problem with Premium Family log ins

[markhartley98]

I just setup premium for family for my kids.  They received the invite with a code, they accepted and then tried to log in. The response incorrect user name or passowrd came up.  So we then tried regsitering them, same problem.  Anyone  having teh same problem

[user-removed]

Hey @markhartley98! 

Thanks for getting in touch with the Spotify Community. We'd like to help. 

Best thing to do is to contact Spotify Support so they can look into this. You can reach them via Twitter, Facebook or, email: 

• Contact form: https://support.spotify.com/contact-spotify-support/?contact
• Facebook: https://www.facebook.com/Spotifycares/
• Twitter: https://twitter.com/spotifycares/

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.

Let us know how it goes. We'll be happy to help you 🙂

Sophia,