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FAQs
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Ongoing Issues
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Help categories
Account & Payment
Using Spotify
Listen Everywhere
Hey @ferzluna-mx, thats not cool!
Lets try to help you with this
Please check the following troubleshooting options:
If you still experiencing troubles, please reach us out again, I`m sure we`ll figure things out!
- Check your subscription page. Your status should be Premium.
- If you're on Premium, try signing out and back into the app.
- If it says Free, check the receipt we send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.
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