Problem with Spotify premium

[focalorenza]

Hi. Two months ago I subscribed for the free 2months Premium. Nevertheless it has never worked and in my personal page is always showed the status "free". Now after two months I am being billed by Paypal. How can I block the automatic debit?? Looking forward for an answer!!!

[Maxim]

Hey @focalorenza,

It sounds like you've got a second account with Spotify. Are there any other email addresses you could have used to register with Spotify? It's worth checking those inboxes to see if you have any Spotify emails -- that will mean your extra account is registered with that email.

• If you don't have another email address, note how you log into the Spotify app usually.
• If you use your Facebook details try entering your Spotify username (if you created one originally).
• If you use your Spotify username try entering just your email address.

[focalorenza]

Thank you for the answer but this is not the problem. I received the email from Paypal on the address I am actually using to log in. Any other advice? 😞

[Maxim]

If you're seeing that your account is on the Free plan, and you're still being billed, it's very likely that you have a second account with Spotify. Can you please double check?

Thanks!

[focalorenza]

Effectively that’s right I have another account but I just checked and both are on the free plan. I received the email from Paypal, hope it is not a spam. I do not know what to do in order to avoid to pay the Premium subscription….