Problem with a Premium Family account

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Problem with a Premium Family account

Spyral91
Newbie

Plan

Premium

Country

France

Device

Xiaomi mi5S

Operating System

Android

 

My Question or Issue

Hello i recently upgrade my Premium account to a Premium family account. However i have an issue with that, beceause my brthoer can't join the account after i send him an invitation. A message say that only member that lives on a same adress can join the account. But this is the case so why can't he join my account ?

 

Maybe i did some mistake when i put my home adress, but i can't verify it on the site. If it's not a mistake why can't he join my account ? :x

 

 

 

 

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
Solution!

Re: Problem with a Premium Family account

Rock Star 1
Rock Star 1

Hey, @Spyral91 

Welcome to Spotify Community and thanks for contact us here.

About your issue, I suggest that you take a look on the following article to have detailed information about the Family plan:

 

If you need more information or have any other issue, let me know and I'll tryna help you as soon as possible.

 

Best Regards

hezorg (Luan Araújo)

hezorgRock Star 1
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
1 Reply
Solution!

Re: Problem with a Premium Family account

Rock Star 1
Rock Star 1

Hey, @Spyral91 

Welcome to Spotify Community and thanks for contact us here.

About your issue, I suggest that you take a look on the following article to have detailed information about the Family plan:

 

If you need more information or have any other issue, let me know and I'll tryna help you as soon as possible.

 

Best Regards

hezorg (Luan Araújo)

hezorgRock Star 1
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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