Problem with a Premium Family account

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Problem with a Premium Family account

Spyral91
Newbie

Plan

Premium

Country

France

Device

Xiaomi mi5S

Operating System

Android

 

My Question or Issue

Hello i recently upgrade my Premium account to a Premium family account. However i have an issue with that, beceause my brthoer can't join the account after i send him an invitation. A message say that only member that lives on a same adress can join the account. But this is the case so why can't he join my account ?

 

Maybe i did some mistake when i put my home adress, but i can't verify it on the site. If it's not a mistake why can't he join my account ? :x

 

 

 

 

 

 

1 ACCEPTED SOLUTION

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Re: Problem with a Premium Family account

Rising Star 18 hezorg
Rising Star 18

Hey, @Spyral91 

Welcome to Spotify Community and thanks for contact us here.

About your issue, I suggest that you take a look on the following article to have detailed information about the Family plan:

 

If you need more information or have any other issue, let me know and I'll tryna help you as soon as possible.

 

Best Regards

hezorg (Luan Araújo)

hezorgRising Star 18
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
1 Reply
Highlighted
Solution!

Re: Problem with a Premium Family account

Rising Star 18 hezorg
Rising Star 18

Hey, @Spyral91 

Welcome to Spotify Community and thanks for contact us here.

About your issue, I suggest that you take a look on the following article to have detailed information about the Family plan:

 

If you need more information or have any other issue, let me know and I'll tryna help you as soon as possible.

 

Best Regards

hezorg (Luan Araújo)

hezorgRising Star 18
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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