Type in your question below and we'll check to see what answers we can find...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Please see below the current ongoing issues which are under investigation.
Loading ongoing issues...
So, my account name is just numbers (no letters).
I havent set it as that, it just changed for some reason.
My friends also see my name as numbers and I honestly find that really annoying.
This happens on all my devices.
I wanted to email spotify support directly, but I can't find their address so I'm posting here. Any help is appreciated. Thanks.
Solved! Go to Solution.
Thanks for getting back to us 🙂
We noticed that you have a Facebook-created account. Just to confirm, did you use to see your Facebook username appear instead of the numbers?
If so, do you mind heading to your account overview page here and checking that you've enabled Facebook data processing?
If it isn't, make sure to toggle it on and give it a few days. If after a few days you don't see any changes, let us know and we'll see what we can suggest next 😉