Problem with account settings

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Problem with account settings

kvida
Casual Listener

Hello,

 

Six years ago I’ve logged in with Facebook and used ti for signing up ever since.

The e-mail adresse witch was engaded with Facebook doesn’t exist anymore, I’ve set new one in Facebook account, but spotify still remember the old one.
Now I can’t change the e-mail adress in spotify, because I don’t have a Password, since I’ve logged in with Facebook (and cannot create it - the reset link goes to nonexisting e-mail).

 

Thank you for any tips in advance

 

3 Replies

Billy-J
Rock Star 24
Rock Star 24

Hey @kvida, thanks for reaching out to the Community!

For this particular case, I'd recommend getting in touch with Customer Support. They'll take a look and do their best to help.

Have a nice day!


Billy-JRock Star 24
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kvida
Casual Listener
Thank you so much for Your advice.

Billy-J
Rock Star 24
Rock Star 24

Hey @kvida

 

You're very welcome! If you need help in the future, you can always start a new topic and the Community will be happy to help.

Have a great day!

Billy-JRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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