Problem with family Abo

[Jigsaw77]

Hello,

i have problem to invite my daughter to the Family abo. she recive the mail to join, but we open the link it says it is not possible to match this accoutn to the family abo.

What can i do?

Kind Regards 

Jiggy

[LordRollin]

Hi Jiggy! Is your daughter currently subscribed to premium? If so she will need to cancel her current subscription before she is able to enroll into the new one. Let me know if that's not the issue and we can do some more trouble shooting. Cheers!

[Deiaplh]

Olá! Fiz uma conta familiar mas, não sei como ativar no cel do meu filho. Como faço?

[LordRollin]

Olá, desculpas acima de tudo, eu estou usando o Google Translate. Para obter ajuda com o Plano de Família você vai querer dar uma olhada nesta página FAQ, como deveria ter a resposta que você está procurando.

[Jigsaw77]

no, she has no account with her emailadress. i tried to review it and ask for a new passwort on the login side. it tells me tha there is no account like this mailadress.