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Problem with premium

Problem with premium

Hello. I have information that offline mode is available only on premium account, but i have premium bought. Thank you for help.

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1 Reply

Hey @tusiek8045 thanks for posting in the Spotify community! I might be able to help, here's a few suggestions of where we can start,

 

1) Check your subscription page to check if your status is Premium. If it is Premium, try signing out and back into the app. 
2) If it says Free, check the premium payment receipt we sent to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details. 

 

I've a few more ideas if that doesn't pan out so keep me posted for now! 

 

If this post solved your issue - Accept it as a solution. If you like my post - Please add likes to it.

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