Problem with subscription

[Leowhatt]

I've got a problem with my subscription. I wanna start a premium student account and every time I try this, it says that I already had a free version and I need to start to pay. It's not true (I verified in the payment list) but even if I'm willing to pay. it always says that I already had the free version. What can I do?

[DanielTham]

Hi there,

You may use this link to see more information related to your issue.

https://support.spotify.com/account_payment_help/account_help/i-pay-for-premium-why-am-i-on-free/

Let me know if it helps!