Problemas con cuenta premium / Problems with premium account

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Problemas con cuenta premium / Problems with premium account

Luchozzy
Regular

Hello. I'm from Chile, I have a problem with paying my premium account. In trying to pay it gives me error card and asks me to pay another. I already tried with two credit cards. Both accept international payments. I also tried another account (my girlfriend) and does not work.
Would someone please help me?
No proxy work, and I have Google Chrome.
I tried on multiple computers too.
Before I worked well. But this month I could not pay.

When trying to update as a family or as an individual I get the following error.

Oops, looks like your card or payment provider are having a bad day. Do not worry, it is not loaded payment. Try again or use another payment method.

 

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Hola. Yo soy de Chile, Tengo un problema con el pago de mi cuenta premium. Al tratar de pagar me da error de tarjeta y me pide que pague con otra. Ya probé con dos tarjetas de credito. Ambas aceptan pagos internacionales. También probé con otra cuenta (de mi novia) y tampoco funciona.
¿Alguien por favor me puede ayudar?
No trabajo con proxy, y tengo Google Chrome.
Probé en varios equipos también.
Antes me funcionaba bien. Pero este mes no pude pagar.

Al tratar de actualizar como familia o como individual me sale el siguiente error.

Ups, parece que tu tarjeta o proveedor de pago están teniendo un mal día. No te preocupes, no se ha cargado ningún pago. Inténtalo de nuevo o usa otro método de pago.

I hope I could help
Excuse my English, but I'm from Chile! I hope you can understand me.
1 Reply

MattSuda
Spotify Star
Spotify Star

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

 

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

 

Support usually replies within 24-48 hours.

 

You can also tweet to @SpotifyCares on Twitter for help.

 

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Le sugiero que en contacto con soporte para que puedan ayudarle a:

https://www.spotify.com/about-us/contact/contact-spotify-support/

Si recibe un correo electrónico de respuesta automática, debe responder de nuevo a la dirección de correo electrónico.

Soporte intenta responder en el plazo de 24-48 horas

MattSudaSpotify Star
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