Problemas con premium

[CarlaValentina]

• Pague mi cuenta premium , pasan 2 dias y deja de ser premium, luego debo volver a inscribir mi tarjeta de credito y asi sucesivamente . Que hago? Gracias .

[Guido]

Hey @CarlaValentina.

Thanks for getting in touch. Hope it's okay if we reply in English.

We have two intro offers which are 2 and 7 days. You don't need to sign up for anything or leave any payment details. Find out if you actually subscribed or used the 2 or 7 day trial. If you are sure that you subscribed, then it might be possible that you have more than one account. You can use this article to find out if you have another account with us.

Hope that helps. Let us know if you have further questions.

Have a nice day.