Problems going back to free after free trial.

[robftm]

Hi,

I wonder if anyone can help.

I tried a two day trial which has expired. I want to go back to freebut the toolbar on the Spotify programme says Premium. My account says free. How fdo I do this please?

Thanks.

Mr FTM.

[darrenescott-gb]

 'for everyone -everywhere' 

Me too.

HTC phone

Had 48hours free trial early Feb 2014. 

Now you offer completely free 'for everyone -everywhere' -but message says "...you'll need Spotify Premium!"

Can you reset it so I can start agin please??

Thanks

btw I can listen ok on PC.

[Peter__]

@darrenescott-gb - What type of HTC phone is it? Spotify free on mobile devices requires android 2.3 or above and an up to date Spotify application (and excludes Windows Phone devices). 

[darrenescott-gb]

Thanks for quick reply.

Android 2.2! 

Shame it doesn't mention that in all the ads!!! Can I tell the promo people they've made me very excited > frustrated > SAD!!!!! ??

btw - ? this is a different system from just a few days ago when it played fine for the 48hour trial :(( ?

0.6.5.183

[Peter__]

You get a free 48 hour full premium trial the first time you login on any mobile device. 

Sorry to be the bearer of bad news! 😞

[darrenescott-gb]

Sigh.

So it isn't a technical issue of the the phone not being 2.3.

It feels a shame they've made that decision.

[Peter__]

It is, the Spotify application version which has the free mobile support in it came out after Spotify discontinued support for android 2.2 (which I would assume was for some technical reason).