Problems logging in

celinagm · 2017-08-04

Suddenly i was logged out of my account, and now my password has been changed. I cant log in now, and i have tried to enter my email adress when im trying to reset my password, but i do not recieve an email with the instructions to reset my password. I have tried 10 times now. My account is premium and i want to cancel it but i cant because someone has changed my password. Please help me, so i dont have to pay for someone else to hear music!!!

Maria_B · 2017-08-08

Hey @celinagm!

Welcome to the Spotify Community, we're sorry to hear that.

Don't worry, our Accounts team can take a closer look at this. You can get in touch with them from any of our social media help sites: @SpotifyCares on Twitter and Spotify Cares on Facebook. Just send them a private message with your account's email address and username.

You can also use our Contact Form to get email support.

Don't hesitate to drop us a message if you need us again.

All the best.

Maria_BModerator

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“The music is not in the notes, but in the silence in between.” – Wolfgang Amadeus Mozart

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