Problems with Premium Acc

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Problems with Premium Acc

marvinheider
Casual Listener

I payed for my premium account 4 days ago but I cant do anything with my acc theres always a message that says that i havent payed yet. I contacted the company that menages the Payments and they confirmed my payment. I got the confirmation e-mail as well but still cant get into my acc. I tried to contact spotify but they only send their answeres to an e-mail i deleted long time ago. I tried to fix that on my facebook acc but it wont take ower to my spotify acc. 

Thanks for your help. :)

4 Replies

Re: Problems with Premium Acc

Tom__
Community Legend

Hi @marvinheider,

 

Sorry to hear you are having issues with your Spotify. Don't worry - help is here!

 

Before I continue, I want to make sure we are on the same page and that I fully understand the issue:

 

You have paid for Spotify Premium - however, it's still showing you have not paid it. Also, the email on the account is wrong so you are unable to get any emails from Spotify - is that right?

 

Thanks,

Tom

Re: Problems with Premium Acc

marvinheider
Casual Listener

Yes, the e-mail is an old one. I deleted it but it still shows up so i wont get any answeres from the Spotify help

Re: Problems with Premium Acc

Tom__
Community Legend

Thanks for confirming.

 

I recommend contacting Support about this issue, you can do this via Twitter (@SpotifyCares) or on the online contact form. They will hopefully get this sorted for you.

 

Let me know if there is anything else I can help you with.

 

-Tom

 

 

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Re: Problems with Premium Acc

marvinheider
Casual Listener

thanks for your help. :)

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