Problems with Premium Family Account

[1113574662]

We have a family Premium account but my son can't access the premium account on his ipad.  He's signed into Spotify but the account type is 'free' and there is a message saying 'Spotify Premium can't be purchased in this app'.  Can someone please help?

[OneByBoo]

Hey there @1113574662,

thanks for posting in the community !

If the issue in hand is being unable to upgrade to a Premium subscription you can try using this link.

However, if you're having issue adding family members to your Family plan, please check out this help page for further info.

Hope this helps 😃

[1113574662]

Hello,
Thank you for your reply. Unfortunately the problem is neither exactly. We have a Spotify premium account. My son has a user id and password to sign in but when he does so on his iPad he only gets the free non premium version of Spotify.
Best wishes,

[Guido]

Hey @1113574662.

Thanks for getting back to us.

Before your son can use Premium, he'll need to accept the invitation that is sent per email. You can issue a new email if needed by logging into your account on our website.

You can find some additional info on this page.

Hope this helps! Let us know if you have further questions.

Have a nice day.