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Problems with Premium Family Account

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Problems with Premium Family Account

Casual Listener

We have a family Premium account but my son can't access the premium account on his ipad.  He's signed into Spotify but the account type is 'free' and there is a message saying 'Spotify Premium can't be purchased in this app'.  Can someone please help?

3 Replies

Re: Problems with Premium Family Account

Rock Star 18
Rock Star 18

Hey there @1113574662,

thanks for posting in the community !

 

If the issue in hand is being unable to upgrade to a Premium subscription you can try using this link.

 

However, if you're having issue adding family members to your Family plan, please check out this help page for further info.

 

Hope this helps 😃

OneByBooRock Star 18
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Re: Problems with Premium Family Account

Casual Listener
Hello,
Thank you for your reply. Unfortunately the problem is neither exactly. We have a Spotify premium account. My son has a user id and password to sign in but when he does so on his iPad he only gets the free non premium version of Spotify.
Best wishes,

Re: Problems with Premium Family Account

Spotify Legend

Hey @1113574662.

 

Thanks for getting back to us.

 

Before your son can use Premium, he'll need to accept the invitation that is sent per email. You can issue a new email if needed by logging into your account on our website.

 

You can find some additional info on this page.

 

Hope this helps! Let us know if you have further questions.

 

Have a nice day.

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