Problems with Spotify Community

[Weidick]

I guess maybe i expect to much, but in this Spotify comunity there is a game. The issue of the game is to collect rank and badges.

But it does not work.

I have for the last days noticed, that i get promoted to the same rank more than one time. and now i have found out, that the "days in row login counter" does not work.

I have logged in every day for the last 9 days. The first 8 days were counted, but the ninth was not.

The ninth day is to day, and the 8. were yesterday.

Why havent i receeved my 9 day in a row badge?

Do i have to start from scratch again?

The proof is in my participation in the comunity. Every day.

Please fix it.

Screendumps attatched.

[Jordi]

Hi @Weidick,

Does it help when you logout/back in to the community? I don't think that there is an issue with the badge. 

If logging out/back in doesn't help, then I'd recommend to try it tomorrow. You may be awarded with 2 badges (9 days / 10 days).

[Weidick]

Dear Jordi

I have tried everything since this morning (danish time. The time in Denmark is now 20:55)

I have been loggin in and out about 10 times. I have tried to log in via Spotify->Help->Comunity

Nothing helps.

And now i am afraid that the "in a row" will be broken.

PE

[MichaelW]

Just a notify. Weidick has another topic about this; https://community.spotify.com/t5/Help-Accounts-and-Subscriptions/Problems-with-Spotify-Community/m-p...

[Weidick]

Dear Jordi

Yes. I thought it was something with the timezones, but appearrently it is deaper than that.

Hope the error will be resolved.

Have a nice night

[Weidick]

Followup on the "not counting days in a row" - issue.

The 10. day werent counted either.

//PE

[Weidick]

IMPORTANT FOLLOW UP ON THE ISSUE

I think i have found (one of) the reason(s) Spotify Community does not count "logins in a row" correctly.

If you use more than one computer and does not log out on them all, then the login on another computer does not count.

I use several different computers, tablets and smartphones. You dont always log out when you leave a webpage on your tablet or smartphone.

The tecnichan must be able to se this in the log.

The code for counting the consecutive days must reflect that issue.  

Best regards

Poul Erik

[proventrue7]

Hey, ... you bring up a very good point that I had yet to even come across... It he instances that I don't use Spotify at least once a day are astronomically rare, but I didn't even think about that ... Well done for observing... We'll pass this along ... Shouldn't be too difficult of a fix, I imagine... I'll try to keep this relevant as well as keeping you informed further... Likewise for me if you don't mind, a lot of these issues on the community get lost in translation and buried in the elephant graveyard of forums and discussion posts... Thx and I'll be in correspondence with you further, hopefully soon

[Weidick]

Thanks. Glad to be of service.

(Remember to mention my missing badges )

[Weidick]

Dear @proventrue7

Thanks for your offer to take the issue further and getting back with an answer.

Just to clarify:

I guess you are an official representative of Spotify or Spotify Community?

Do you have any idea when you will have news?

What will happen with my missing "days in a row logins"?

Best regards

Poul Erik

[Rorey · Accepted solution]

Hey everyone. @Goodman just pushed a fix which should have improved this. 

@Weidick Your eye for detail seems to have helped us fixed a bigger issue. This was affecting many other profiles (including mine). Thanks for spotting! 

[Weidick · Accepted solution]

Dear Rory

Thanks for the roses - i am blushing.

I am a (grownup) guy that want things to be in order. So i try to get the objektive findings straight.

I am so glad i could help.

A nice week-end to all on Spotify

//PE