I sent the following message to the Spotify support-account. As it is urgent, I post it here too, if anybody can help me, please reply:
Good afternoon, I have a problem that I can't resolve. Two months ago, I subscribed to Spotify Premium, and 10€ were charged to my credit card. Before the end of that month, I tried to cancel my subscription but I couldn't make it, another 10€ were charged. Now I'm trying to cancel it again and I have a few problems. First of all, I can't have access to my account from the web site, it says that my password is not correct, I can't have access from Facebook neither.
It's strange because from home (from my two computers) I can have access to Spotify (I can listen to music), but I don't have the facilities of a Premium account. However, I can't have access to it (with the same account and password) from any other computer, and I don't know why. I would like to know if I have cancelled my Premium account or not. If not, I would like to recieve help from you to do it. As I can't have access to the web site with my account, I can't make the operation.
Thank you, Lydia