Problems with premium account

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Problems with premium account

WMMB
Casual Listener

I upgraded to premium account, the charge of my credit card was successfully twice, but the application is on free version yet

2 Replies

Re: Problems with premium account

WMMB
Casual Listener

I uninstalled the app how spotify recommend but doesn't work

Re: Problems with premium account

Ox1
Roadie

Hello!
You need to contact Spotify support:
https://support.spotify.com/contact-spotify-support/
Select these options: Subscription -> I paid for Premium but my account is still on Free -> I still need help
If they will reply with a no-reply email, reply to it, even though it is a no-reply.
Tell me if it worked, please 😉 Have a great day!

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