Probmens whit log in

[anayellisusana1]

I have had problems for a few weeks when log in from the app on my laptop and my cell phone, I followed some instructions that I found on the web, such as cleaning cache, uninstalling and installing the app and I still can not log in, on my cell phone he tells me that there are problems that he tries later and in the PC he tells me that 404 error is, what do? 

I'm still paying and I do not have the service

[Jemi]

Hey @anayellisusana1, help's here. 

We first suggest that you go through this help article. If that doesn't work, change your internet connection to another WiFi or mobile data, and if the issue still persists, reinstall the app and give it another try.

Let us know how it goes!