Help Wizard

Step 1


Profile photo hacked

Profile photo hacked




My Question or Issue

Last year my account was hacked. That issue was resolved quickly, but the hacker inserted another profile photo and I have never been able to delete it. Every post that explains how to remove the photo- doesn't work. I have tried both on iOS and Mac. I am tired of looking at the photo that is there.


Family plan





3 Replies

Is there some sort of error code popping up?

No. When I hover over the photo the 'change picture' prompt does not appear

Hey there @wbrushing,


Thanks for reaching out about this here in the Community!


Apologies for the delayed response, we just came across this thread. Could you let us know if you’re still having troubles with this?


If you are, can you confirm for us if you have trouble with changing the photo on desktop, mobile or both?


We'll also recommend giving this a try using a different internet connection and taking a look at this page to see how to clear your cache.


We'll be on the lookout for your update. Give us a shout if you have any further questions.

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