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Profile picture on my professional account is not displayed

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Profile picture on my professional account is not displayed

EoliaSTLD
Casual Listener

 

Plan

Premium

Country

France

Device

Computer

Operating System

Windows

 

My Question or Issue

I run with other admins a spotify account for our fanbase and yesterday evening I upoaded a profile picture (our logo) on that account (Armyfrance_). This morning it didn't show on my colleague desktop (she was on the account at that time). She logged out, I logged in, and even if I uploaded again the pic, it wouldn't appear after I logged out. I verified that the pic was under 4MB and in jpeg.

What should we do for our profile picture to be displayed? (Note: We work in different locations, separated by hundreds of kilometers...)

Thank you in advance for your help.

 

3 Replies

Re: Profile picture on my professional account is not displayed

Emilia_8
Rock Star 10
Rock Star 10

Hi @EoliaSTLD

 

Please, check this ongoing issue.

If that's something you're experiencing, make sure to add your +VOTE there and provide all the information needed. That way you'll be notified with all the future updates on that case. 

Emilia_8Rock Star 10
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Re: Profile picture on my professional account is not displayed

EoliaSTLD
Casual Listener
Thank you Emilia_8.

The picture has finally appeared this morning.

Re: Profile picture on my professional account is not displayed

Emilia_8
Rock Star 10
Rock Star 10

Hi @EoliaSTLD

 

Thank you for letting me know. 

I'm glad everything worked out for you.

 

Have a nice day!

Emilia_8Rock Star 10
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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