Profilename & Picture

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Profilename & Picture

Rummelschubser
Newbie

Plan

Premium

Country

 Germany

My Question or Issue

 Thought you'll change all Profiles to numbers?

My account now has no name (but there's another guy with exact my name :thinking_face:) and my profile picture is gone. 

Last time I paid for your service if it's not gonna be fixed soon. :sleeping_face:

Even the app let's you login with username OR mail and password. Just hide your numbers for accounts and bring back Profilename. 

Seems like I'm the only one out of my friends which has digits as profile name.

Sorry, that sucks.

1 ACCEPTED SOLUTION

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Solution!

Re: Profilename & Picture

Moderator
Moderator

Hey @Rummelschubser.

 

Thanks for paying us a visit :)

 

Could you login on the website and go to Privacy Settings? Check if you have opted out of Spotify processing your Facebook data. When you opt out there, it keeps your account usable but it will stop using a lot of data, for example your name. You can read here what information exactly.


If this didn't help, log in on your Facebook profile and make sure that you have granted Spotify access to your personal information.

 

Hope this works. Let us know if it didn't or if you have further questions.

 

Have a nice day.

GuidoModerator
 
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 

View solution in original post

2 Replies
Solution!

Re: Profilename & Picture

Moderator
Moderator

Hey @Rummelschubser.

 

Thanks for paying us a visit :)

 

Could you login on the website and go to Privacy Settings? Check if you have opted out of Spotify processing your Facebook data. When you opt out there, it keeps your account usable but it will stop using a lot of data, for example your name. You can read here what information exactly.


If this didn't help, log in on your Facebook profile and make sure that you have granted Spotify access to your personal information.

 

Hope this works. Let us know if it didn't or if you have further questions.

 

Have a nice day.

GuidoModerator
 
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 

View solution in original post

Re: Profilename & Picture

fjellgeita1234
Newbie

how did you change your name using and delete the account?
If you cancel your account and have paid
and open a new one you have to pay again?

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