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Hola, quiero unirme a un plan familiar pero cuando ingreso al link de la invitación, me dice que no puedo ya que cuento con una cuenta Spotify premiun de otra tienda. Pero como eso es posible si me cree la cuenta hace dos días y no he realizado ninguna subcripción...
ayuda que hago
Hola @sofiacisternasc, bienvenida a la comunidad!
Si ingresas a tu cuenta, ¿qué tipo de suscripción dice que tienes?
¿Puedes intentar acceder al enlace de invitación desde una pestaña de incógnito?
me dice que tengo cuenta FREE ! incluso me invita a suscribirme a premium
Si, ya lo intente como incognitvo e igual me tira el mismo mensaje
@sofiacisternas, deberías ponerte en contacto con el servicio de At. Cliente de Spotify rellenando este formulario, o twiteando a @SpotifyAyuda.
Si recibes un correo automático que te manda de vuelta a la comunidad o páginas de ayuda, respóndelo (aunque sea de "no-reply") y un empleado de Spotify se pondrá con tu caso.
No te olvides de revisar la carpeta de Spam 😉
Hi @vickybispo56,
Thanks for posting about this here!
You should now be able to enter any address that shows up on Google Maps as long as it's specific enough. Are you able to find the address you should enter on Google Maps?
Also, can you try opening an Incognito Window and accepting the invite there? Let us know what happens when you attempt to do so. You can also send a screenshot as long as there's no sensitive info on it.
Keep us posted!
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