RE:Deleted facebook account, can't login anymore to cancel subscription

RE:Deleted facebook account, can't login anymore to cancel subscription

darada

Hi folks,

I have the exact same issue with the link below:

https://community.spotify.com/t5/Accounts/Deleted-facebook-account-can-t-login-anymore-to-cancel/td-...

 

I deleted my fb account and it's bount to my spotify premium. Just realised the subscript is still on going and I paid for this month subscription but I can't login any longer with the deleted account. I don't want to cancel the subscription but to transfer it to the new account. Can anyone please help??? 😛

 

Reply
6 Replies

Rene01

Hi,

It depends how you did your signup.

 

Did you signup with spotify and then you connected to facebook? Or did you signup with your facebook account?

 

The post you referenced did signup with spotify.

 

Regards,

René

darada

I think i signedup with fb account. I remember the username was a combination of some digits. Still cannot access the account. Can anyone help.?

darada

still not solved yet. Can spotify team just delete my credit card details or something so that at least for next month no payment is done?

Rene01

Hi,

This link tells you how to disconnect from facebook:

https://community.spotify.com/t5/Spotify-Answers/I-want-to-disconnect-Facebook-from-my-Spotify/ta-p/...

 

Since you already deleted your facebook account this will not work.

 

Please use this link to proceed:

https://www.spotify.com/about-us/contact/contact-spotify-support/?contact

 

Regards,

René

 

Peter

Hey @darada,

 

Just to follow up on what @Rene01 said, there is a workaround in this Spotify Answer (the same one Rene linked you to before). I'll copy the relevant steps below:

 

Steps for option 1 (Deactivate your Facebook but continue to log into Spotify with the email and password you used for Facebook)
Please note your displayed Spotify username will be a string of numbers instead of your display name. 
  • Deactivate your Facebook
  • Reset your password by entering the email address that was registered on your Facebook account
  • Open the Spotify app
  • Enter the email address and the new password (you cannot select the Log in with Facebook option any longer). 
  • You can continue to use the app as normal without a Facebook account.

 

Hope that helps! Let us know if you have any more questions about this 😉

donbergaaas

Log out then log back in worked for me 

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