Announcements

Radio doesn't work on Android, Desktop App or Web Player

Reply

Radio doesn't work on Android, Desktop App or Web Player

v0n_hoy-8vvpe
Regular

Plan

Premium

Country

USA

Device

Samsung Galaxy S7
Laptop

Operating System

Android version 8.0
Windows 10

 

My Question or Issue

Radio does not work for me on my phone, desktop and web player. For android, it just stays loading forever. For the desktop app, I click on a radio but nothing happens. And for the web player I get a "something went wrong" error. On my phone I've tried restarting, logging in and out, reinstalling and clearing all Spotify info, updated, etc. I've had this problem for like a year and don't know what to do.

10 Replies

Re: Radio doesn't work on Android, Desktop App or Web Player

hezorg
Rock Star 13
Rock Star 13

Hey, @v0n_hoy-8vvpe 
Welcome to Spotify Community and thanks for reaching out here!

Could you tell me what is the exact Spotify version you're running on your phone? And if possible, send me some screenshots of what you see when you try to play a Radio station. 

Remember that the Radio feature changed after the last general update, so you can find more information about the Radio here on this support article:

If you have any other further questions or need more help, let me know! I'd love to help!

Best Regards,
hezorg

hezorgRock Star 13
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Radio doesn't work on Android, Desktop App or Web Player

v0n_hoy-8vvpe
Regular

@  I'm on version 8.5.42.812

These are what it looks like when I go to a radio

web.PNG
20200126_233216.jpg

Re: Radio doesn't work on Android, Desktop App or Web Player

Mario
Moderator
Moderator

Hey there @v0n_hoy-8vvpe

 

Thanks for reaching out - help’s here!

 

We suggest you first open the web player in a private/incognito window to check if the same thing happens. After that, restart your router, and if possible try another network connection. These steps will show you if there's a connectivity issue causing the trouble. 

 

If this doesn't help, let us know and we'll take a further look. 

 

Hope you'll find this info useful. We'll look out for your reply.

MarioModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
"There's more to living than only surviving." - Dexter Holland

Re: Radio doesn't work on Android, Desktop App or Web Player

v0n_hoy-8vvpe
Regular

@Mario
None of those changed anything 😕

Re: Radio doesn't work on Android, Desktop App or Web Player

Mario
Moderator
Moderator

Hey @v0n_hoy-8vvpe

 

Thanks for getting back to us. 

 

Would you mind testing the Radio-feature on a different device? This would be helpful as it'll show us if the issue is device-related after confirming that changing the network didn't help.

 

We'll keep an eye on your reply!

MarioModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
"There's more to living than only surviving." - Dexter Holland

Re: Radio doesn't work on Android, Desktop App or Web Player

v0n_hoy-8vvpe
Regular

@Mario Alright, I tried on another computer but it didn't work

Re: Radio doesn't work on Android, Desktop App or Web Player

Peter
Moderator
Moderator

Hey @v0n_hoy-8vvpe,

 

Thanks for trying that out.

 

This does sound like an account issue - do you mind creating a new account and seeing if radio plays normally for you?

In the meantime, could you let us know how you're starting a radio playlist?

  • Are you starting them from a specific song/album/artist (> Go to Song/Album/Artist Radio)?
  • Are you accessing them by going to the Radio tab and selecting a recommended station?

Thanks - keep us posted!

PeterModerator
 
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 

Re: Radio doesn't work on Android, Desktop App or Web Player

v0n_hoy-8vvpe
Regular

@Peter When using another account radio worked. On my main account, neither clicking on a song/artist/album then pressing "Go to Song Radio" or clicking on the recommended radios works.

Re: Radio doesn't work on Android, Desktop App or Web Player

Ivan
Moderator
Moderator

Hey there @v0n_hoy-8vvpe

 

Thanks for keeping us in the loop.

 

In this case we suggest you go on with your new Spotify-account to avoid the issue with the Radio.

 

If you have saved music or playlists created by you in your original account and you want them transferred into the new account, it's a good idea to contact the Spotify customer support and request the contents to be moved. You can contact them here

 

Hope this helps. Let us know if you have any more questions.

IvanModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
“Music is the wine that fills the cup of silence.” - Robert Fripp
SUGGESTED POSTS