Random Devices Connecting To Account

Random Devices Connecting To Account

BrianKisch

Plan

Premium

Country

United States of America

 

My Question or Issue

Random phones keep connecting to my Spotify account and kicking me out from the music I am playing, when I look at the devices connected its always a different name (ie. Ivy’s IPhone). In my device management I am unable to forget the device or kick them off. 

I have attempted to sign out of all devices through the website and change my password multiple times to no avail. The most recent time I reset my password, I logged back into Spotify on my phone and within the first 30 seconds of my listening, my music was paused and when I checked I was yet again connected to a random iPhone. 

It has gotten to the point where Spotify is unusable for me and I cannot even get through a song without it connecting to another device.

Reply
3 Replies

Billy-J

Hey @BrianKisch, thanks for reaching out to the Community!

I'm sorry to hear this.

I'd recommend following all of the steps provided in this support article for more info and the next steps to take.

 

I hope this helps!

Billy-JSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

blakeland

Hi mate did you get sorted? I'm having same problem 😕 

CarlosE

Hey @blakeland,

 

Thanks for your reply in this thread.

 

In this case, we suggest you follow the steps you can find here to protect your account.


Additionally, make sure to log in to your account page, scroll down, and select SIGN OUT EVERYWHERE. This way you’ll sign out from every device in which your account is open.
 

Note: Keep in mind this can take up to 1 hour to take effect everywhere.
 

We'll be on the lookout for your replies.
 

Take care!

CarlosEModerator
 
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 

Suggested posts