Device: MacBook Pro (13-inch, 2019, Two Thunderbolt 3 ports)
Operating System macOS Catalina
My Question or Issue:
Music is displaying in a device that is not mine which is called Dormitorio ALE.
I contacted support twice about this issue and I have reset my soptify password, google password and facebook password twice or more. I have also disconnected sportify app from my facebook account. I have also logged out from every device.
Sometimes my account music starts playing in another device
In addition, the other person that is using my account listens to a lot of Frank Sinatra, and now all my playlist suggestions area bout him. I would like this to be deleted
In the last chat, I was assured that this won't happen again and it is happening again right now. I do not know what else to do and how to solve this issue. I do not want to stop listening to music suddenly and getting all my music preferences filled with music from another person (now Spotify is starting to suggest me Frank Sinatra music because this person listens to it)
Here are screenshots of the chats and the issue happening.