3 months premium for $0.99

[Alijammal08]

It took my payment and didn't upgrade my account please get back to me as soon as possible thank you

[Oreste · Accepted solution]

Hey Alijammal08!

Welcome to the Spotify Community, we're all here to help each other.

Can you check on your bank statement and see if the payment shows as pending/pre-auth? If it does, the payment didn't go through completely and your account would still be Free. Don't worry, the funds should reappear soon. In the meantime, feel free to subscribe again. Please make sure your payment card meets these requirements.

If you're trying to get any offer/trial, keep in mind that if you have already used this payment method before on a different account to pay for Premium, it won't work. You can only get the offer/trial with the same payment method once. If that's the case, a different payment method should work just fine.

Don't hesitate to drop us a message if you need us again 🙂

Problem solved? Click 'Accept as solution' to make it easier to find for others!

Keep on rocking.

[fatality1714]

Okay i understand the problem with the credit card, Can you undo the charge and upgrade? of my account

[Oreste]

Don't worry, our Accounts team can take a closer look at this. You can get in touch with them from any of our social media help sites: @SpotifyCares and SpotifyCares, just send them a private message with your account's email address and username. You can also use our Contact Form to get email support.

Just give us a shout if you need us again.