Help Wizard

Step 1


Re: Account is being hacked

Re: Account is being hacked

What do you do in case you sign in Spotify with your Facebook account? 

3 Replies

Hi there @mgrantas,

thanks for reaching out to the community ! 


In order to provide further help, please mention the following :

- Country

- Devices in use

- Subscription type

- Did you get an email stating you're advised to change your password ?

- Are you experiencing odd behavior on your account ?


Thanks for your cooperation 🙂

Country Greece, not a premium member and the devices used are mobile and desktop.

Yes, I did receive an email from Spotify to change my password because others have been in my account.

Hi @mgrantas

thanks for answering my questions !


If you have lost access to your account i recommend following the steps provided here.


Furthermore, please follow the instructions given here as well.


Hope this helps 🙂

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