Unfortunately my children did not agree to the new data protection conditions at the time. Now the accounts were terminated on 31.5.2019.
A re-registration is not possible because Spotify indicates that the mail addresses are already in use ...
It is also not possible to log in, as Spotify says it does not know an account at this email address ...

What shall I do now?? I don´t want to create new Mailadresses for the kids...



3 Replies


Hi there @o-p_2vg0tyw7,


Many users have been encountering a similar issue with their Spotify accounts. I'd suggest reaching out to SpotifyCares on Twitter or Facebook. They will be more than happy to assist you with your query. 


Let us know how you get on in the meantime.





I don´t have Facebook or twitter...


Hey @o-p_2vg0tyw7 just jumping in here to give @A_Musicophile a hand,


I’d recommend reaching out to Spotify for more help with this. You can find some more info here on how to do this. (Dont worry, no need for social media for that contact link.)


Let me know how it goes,

Jack 🙂

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