Really screwed the pooch on upgrading my account.

[Brandon_reid1]

Hey! Thanks in advance for reading this! I recently tried to upgrade my account. When I did I ended up making two accounts one with some random number "1255358436" as my username and the other with the wrong email address. I would like to cancel the acount with the number as the username and change the email on the other. Well I can't do either because I don't know the password to the numbered account and the one with the wrong email say's someone already is registered under my email. Thanks!

[Peter__]

Hey! Welcome to the community 🙂

I would suggest you get in touch directly with the customer services team using the online contact form and they will be able to assist you with this.

Peter

[Brandon_reid1]

Thanks! I contacted them a few days ago but I haven't received any reply from them. How long does it usually take?

[Peter__]

They normally answer all queries within 48 hours (excluding weekends). 

If you don't hear back in another few days, post your case number here and I will grab a member of the forum staff to case it up for you 😉

Peter

[Brandon_reid1]

It's been a couple days and I haven't heard from them. Where would I get a case number? Thanks!

[Peter__]

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@Brandon_reid1 wrote:

It's been a couple days and I haven't heard from them. Where would I get a case number? Thanks!

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It should be in one of the email messages you got when you first submitted the contact request. Check your spam/junk folders for a reply, as they often get caught up in those!

Peter

[Brandon_reid1]

They have never replied to my email. Since my email isn't right on the account, I wrote in the message my correct email but still haven't recieved anything.

Thanks!

[Peter__]

Did you get an automated reply with a case number in it? 

If so post it here and I will see if I can grab someone to look into it.

Peter

[Brandon_reid1]

No I never received any kind of automated reply they have the wrong email address on file. Trying to correct that is seems to be dificult ha!

Thanks

[Peter__]

Hmmmm

I have asked a member of staff to look into this for you.

Peter

[Sam]

Brandon_reid1 - I've just replied to your email, so keep an eye on your inbox.

[Brandon_reid1 · Accepted solution]

Thanks a bunch guys!

Brandon